Terms and Conditions 1. Quotes: B.N.C. is not liable for vendor pricing errors. In the event that we inadvertently ship an order based on a vendors pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the un-opened product. 2. Prices: Prices are valid for the period quoted by B.N.C. Change orders that extend delivery beyond those validity periods become new orders at prices in effect when B.N.C. receives the change orders. Support prices, except for Custom and prepaid Support, may be changed by B.N.C. upon sixty(30) days written notice. Prices are exclusive of, and Customer will pay, applicable sales, use, consumption, goods and service, value added or like taxes, unless Customer has provided B.N.C. with an appropriate exemption certificate for the delivery jurisdiction. 3. Orders: All orders are subject to acceptance by B.N.C. Product orders must specify Delivery within thirty(10) days from order date, unless otherwise agreed or quoted by B.N.C. 4. Delivery: B.N.C. will make reasonable efforts to meet Customer's Delivery requirements. If B.N.C. is unable to meet Customer's Delivery requirements, alternative arrangements may be agreed. In the absence of such agreement, Customer's sole remedy is to cancel the order. 5. Shipment, risk of loss or damage, and title: B.N.C. will ship according to B.N.C.'s standard commercial practice, and risk of loss or damage and title will pass from B.N.C. to Customer at the Ship To address. Shipping and handling charges will be listed separately on B.N.C.'s invoice when not included in the Product's purchase price. If Customer requested special packing or shipping instructions and are agreed to by B.N.C, charges will be billed separately to Customer, and risk of loss or damage and title will pass to Customer on delivery to Customer's carrier or designate. B.N.C. is not responsible for delays outside of our immediate control, including delays related to order processing, out-of-stock, or unexpected increase in demand. 6. Payments: Payment is due thirty(30) days from B.N.C.'s invoice date. Overdue accounts are subject to an 18% (annual) service charge of outstanding balance or $15 per month, whichever is greater. Invoices for contractual support services and maintenance will be issued in advance of the Support period. B.N.C. may change billing or payment terms at any time when, in B.N.C.'s opinion, Customer's financial condition, previous payment record, or the nature of Customer's relationship with B.N.C. so warrants. B.N.C. may discontinue performance if Customer fails to pay any sum due, or fails to perform under this or any other B.N.C. agreement if, after ten(10) days written notice, the failure has not been cured. Payment may be made by company check, money order or cash. Credit cards, debit cards and personal checks are not accepted at this time. 7. Billing Policy: Min. 1hr. charge for onsite support calls & .5hr. charge for phone support, billed at 1/2 hr. increments. 8. Return Policy: All returns require a RMA (Return Material Authorization) number. Please Call 574.247.0367 for RMA. Un-opened product returns are subject to a 20% restocking fee. Defective DOA (Defective on Arrival) products can only be exchanged for same product. Non-defective, opened products are non-returnable. 9. NSF Charges: $45.00 per check.